Reference

duit808 Privacy Policy for Your Account

Our Privacy Policy explains what we collect when you open an account, use DANA or QRIS, and move between the lobby and wallet area.

Clear collection purposesWallet activity contextAccount request path
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REQUEST HELP DIRECTLY

Get Privacy Help Beside Account Support

A privacy question should not be mixed with a game or wallet question.

Account privacy request Ask how your account details are used, stored or shared through the account support…
Wallet record question For DANA, OVO, GoPay or QRIS records, include the relevant receipt or status reference.
Access concern If a phone check or device sign-in affects your account access, describe the screen…
CONTROL YOUR DETAILS

What Our Privacy Process Covers

We handle privacy requests through the same account path used for access checks, so the conversation can be tied to the correct record.

Collection purpose

We collect account details to create access, confirm your phone and connect activity to the correct account. Payment records from DANA or QRIS help us identify wallet status when you ask for support.

Cookie choices

Cookies and similar device storage can help remember an account session or page setting. Your browser controls can remove them, although clearing storage may require you to complete the phone check again.

Account security

A phone verification step helps us distinguish the account holder from an unfamiliar sign-in. Device and session signals may be checked when access changes, especially after browser storage is cleared.

Retention period

We retain account, support and transaction records only for the period needed for the stated purpose, account administration or applicable legal duties. Ask us to explain why a particular record remains available.

Correction request

If your name, phone detail or account record is inaccurate, contact support with the affected field. We may confirm account ownership before changing information connected with DANA, OVO or bank transfer activity.

Deletion question

You can ask whether a personal detail may be removed. Some records may need to remain for account security, transaction matching or legal duties; we will explain the reason instead of silently ignoring the request.

Privacy Policy Answers Before Access

These Privacy Policy answers focus on the account steps Indonesian customers usually want to check first. We cover wallet records, cookies, phone verification, correction requests and access conditions, so you can decide what to share before opening an account where local law permits.

It covers account creation, phone verification, device and session signals, cookies, support messages, wallet records and retention. It also explains how to request clarification, correction or removal of personal details.

We use your phone number to create and protect the account, confirm an access request and connect support with the correct record. The phone check helps prevent private account details being disclosed to someone else.

Yes. The policy covers payment method selections and references created when you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account. We use these records to match status and answer receipt questions.

Cookies can keep a session or page setting available on your browser. Removing browser storage may sign you out or trigger phone verification again, because the account path can no longer recognise that session.

Yes. Send the affected field through account support and describe the correction clearly. We may confirm ownership before changing a phone detail, identity field or record connected with wallet activity.

You can ask us to assess deletion of a personal detail. We may retain records needed for account security, transaction matching or legal duties, and we will explain why a record cannot yet be removed.

Use the account support path beside the cashier area and state that your message concerns privacy. Add a relevant account step or payment reference, but do not send extra personal details that are not needed.

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